Frequently Asked Questions

On 15th of January, 19th of February and 19th of March 2025 senior tickets can be purchased with a 15% discount both online and on site. The discounted tickets are only valid for these days: January 15, February 19, March 19. The discount is valid for purchases on the online interface on: January 15, February 19, March 19. will be deducted automatically after selecting the date and time and cannot be combined with other discounts.

You can view our opening hours here.

Madame Tussauds Budapest is a permanent exhibition that will be expanded with new figures and sets every year.

An average visit might take 60-90 minutes.

You stay as long as you want to enjoy the full experience.

Address of Madame Tussauds Budapest: Budapest, V. District, Dorottya utca 6.

You can buy your ticket online with a discount and avoid long queues. We guarantee your entry at the time of your choice only with online pre-booking.

Yes. On the other hand, we can only guarantee entry at the time of your choice with a pre-purchased online ticket, and we can only admit those who buy on the spot based on the available capacity.

Please arrive at the attraction on time, because we cannot let you in before the start of the time slot on the ticket. If you happen to be late, you can exceed the given time slot by 15 minutes. In other cases, please contact our colleagues.

You can change the date of your visit online, up to three times. You can only rebook it before the originally selected date.

If you do not show up on the selected date and time, you will not be able to book another appointment later.

There can be several reasons for this:

• It may take a few minutes until you receive the confirmation. In such cases, it is worth updating the folder of incoming e-mails.
• Check whether the order was successful. We also send an email about the unsuccessful order.
• Check if the email confirming the order has not been placed in the spam folder of your mail system.

You may have entered the wrong email address when ordering. In this case, contact us at info@madametussauds.hu. Our customer service operates on working days between 10:00 and 18:00, during this period we try to solve the problem as soon as possible.

Our Souvenir Shop can be visited from the street without a ticket.

We encourage you to take as many pictures as possible. The use of cameras and mobile phones (for taking pictures) is permitted in all public areas of Madame Tussauds. Take a selfie, get on Tom Cruise's motorcycle, try out Sissi's carriage - fill the halls with your own experiences! If you would like to come as a crew member or press member for filming purposes, please contact our press office for more information.

Not in the exhibition spaces of the museum, the consumption of food and drinks is prohibited there. In our Cinema Café you have the opportunity to refresh yourself while enjoying a special cinema experience.

Yes. The only limitation is the size of the stroller, it cannot be wider than 90 cm.

No. Although we love animals, we ask that you leave your pet at home, unfortunately it cannot enter the exhibition. Therapy and assistance animals are, of course, an exception to this.

All our promotions have unique terms and conditions. To redeem the discount or gift voucher, please visit our website or contact us at info@madametussauds.hu.

Unfortunately, we cannot store larger packages, so please do not bring them with you.

Yes. But you look much better in a photo with your favorite star if you don't have to hold your bag or jacket in your hands, so we recommend using the luggage locker next to the entrance for smaller packages.

We are committed to providing a safe environment for both our colleagues and visitors, for this we ask for your cooperation in not bringing weapons or objects considered weapons with you during your visit.

Gift tickets purchased in 2022 are valid until May 25, 2024, and tickets purchased in 2023 are valid for one year from the date of purchase.

For gift tickets purchased online, prior online appointment booking is required for the visit. The voucher can be redeemed for an entrance ticket with the unique code on the jegy.madametussauds.hu/en/gift-card page.

This does not apply to gift tickets purchased on site, they can be redeemed at any time during opening hours, however, please always check the current opening hours and note that we can let the last guest in 1 hour before closing.

The gift ticket cannot be redeemed.